Beyond the Numbers | Leading with Love as a KPI with Utibe Bassey

In this episode of the Engineer Your Success Podcast, Dr. James Bryant interviews Utibe “T-bay” Bassey, Vice President of Customer Experience at Dominion Energy and author of Love as a KPI. They discuss the significance of love as an essential metric in business, emphasizing that how individuals perceive themselves affects overall organizational performance. Utibe elaborates on the concept of love in a leadership context, advocating for leaders to acknowledge it as a strategy rather than a mere feeling. The conversation highlights the importance of human well-being in achieving business outcomes, encouraging leaders to adopt a more empathetic approach in their organizations.